Service Coordinator-HVRP WY

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA, we are committed to providing opportunities that help staff grow and enhance their skill sets, including on-the-job training, professional development, coaching, and career pathways.

About the role

The Employment Service Coordinator works as a team member in the Homeless Veteran Reintegration Program (HVRP), helping homeless Veterans find employment through intensive case management services.

Responsibilities

• Conduct assessments to determine eligibility and appropriateness of Veterans’ enrollment into the HVRP program
• Establish and maintain complete and accurate records of HVRP participants and their progress toward goals and objectives
• Develop a trusting and helping relationship with homeless veterans without bias regarding their history or circumstance that brought them into the program
• Help eligible Veterans connect with available public and private service resources and follow up on referrals to encourage participant progress toward stabilization
• Assist Veterans with creating resumes
• Participate in in-service training and employment-related events
• Provide regular feedback on enrolled participants' progress, and make recommendations for discontinuing or extending services
• Conduct employability assessments of potential participants, including aptitude, readiness for work, physical capabilities, or other employment considerations
• Assist with the development and maintenance of a resource base of employers committed to giving priority hiring attention to Veterans enrolled in the HVRP program
• Accurately document detailed, ongoing intensive case management work about the privacy and needs of each participant enrolled in the program
• Work with the Veterans Administration to determine eligibility for services and other benefits, secure DD-214 forms, and develop relationships with other service providers
• Other duties as assigned

Skills

• Calm in confrontational situations and emergencies
• Ability to effectively interact with a diverse clientele and program partners
• Able to set appropriate professional boundaries
• Effective communicator, both orally and written – assertive when necessary
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Work Environment

This job operates in a professional office environment, routinely using standard office equipment such as laptop computers, photocopiers, and smartphones. This position also often works in non-traditional work settings to meet the needs of those enrolled in the program.

Physical Demands

The employee must regularly talk or hear and have specific vision abilities including close vision and the ability to adjust focus. The role requires lifting files, opening filing cabinets, and bending, standing, or stooping.

Schedule

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

This position requires travel as needed or assigned by the supervisor to support Veterans enrolled in the program, perform outreach with Veterans and community partners, and attend required training.

Requirements

• Associate degree with a minimum of two years of case management experience or closely related experience, or
• High School diploma or equivalent and a minimum of three years of case management experience or closely related field experience
• Valid driver's license
• Adept with computer programs, including but not limited to Microsoft Office suite and data information management systems

Preferred Qualifications

• Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience