Service Coordinator-HVAC

This Jobot Job is hosted by: Christie Bauer

About us

We are a commercial mechanical contractor looking for a Senior Service Coordinator.

Responsibilities

• Coordinate incoming service requests and respond to customer calls and emails in a professional and timely manner.
• Maintain clear communication with customers regarding service status, scheduling updates, technician arrival windows, and job progress.
• Serve as a central point of communication between customers, technicians, and service leadership.
• Dispatch technicians for service calls based on direction from service leadership and operational priorities.
• Coordinate planned maintenance and service calls with assigned technicians and customers.
• Review open and completed work orders for accuracy, completeness, and proper documentation.
• Follow up on labor, notes, materials, and required information needed to support billing.
• Maintain accurate records within service software and internal tracking systems.
• Support reporting, documentation, and workflow tracking related to service activity.

Requirements

• High school diploma or equivalent required.
• Prior experience in service coordination, dispatching, scheduling, billing, or administrative support preferred.
• Experience in construction, mechanical, HVAC, plumbing, or service operations environment strongly preferred.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and shifting priorities with urgency and professionalism.
• Proficient in Microsoft Office and service management or ERP software, preferably BuildOps.

Benefits

• PTO
• Paid Holidays

Pay

$55,000 - $80,000 per year