Service Coordinator - Goldbeck

About the Company

CCI is a nationwide full-service real estate platform focused on acquisition, asset management, property management, and development. Our current property portfolio consists of around 8,000 apartments and townhomes, with a focus on providing affordable housing for seniors and persons with disabilities. We also own and manage a diverse and growing portfolio of other real estate assets covering traditional multifamily rentals, office, and light industrial uses. CCI employs around 400 Teammates in 30 states across the country and is growing.

We invest in our people, properties, tenants, and company, valuing excellent communication, collaboration, and innovation. We reward those who challenge the status quo and prioritize hands-on experience and self-directed development.

About the Role

As a Service Coordinator at CCI, you play a crucial role in enhancing the quality of life for our affordable housing residents by connecting them to community resources and services. You are an experienced, confident, and capable case manager, comfortable assessing needs and implementing service plans. You excel at professional networking and have a strong interest in developing collaborative relationships with outside services and agencies.

In this role, you will have the opportunity to make a significant impact on the business while advancing your career. We are looking for a leader who can juggle multiple competing priorities, react, and recalibrate quickly as situations evolve.

Responsibilities

• Service Design & Delivery: Provide excellent services to residents and teammates, documenting your work. Lead by example, aligning with our goals and values. Foster a culture of responsibility and ownership. Educate about our programs and collaborate with outside agencies. Build a strong network of community resources through local engagement.
• Case Management: Manage a caseload, conducting assessments and developing service plans. Coordinate referrals and services, including crisis response and advocacy for fair access. Ensure lease compliance and offer education on various topics. Maintain accurate records, handling confidential information according to laws and company policies.
• Customer Service & Service Standards: Provide top-notch customer service to residents, teammates, and the community. Organize community programs for socialization and engagement. Maintain clear and timely communication with stakeholders. Address complaints and ensure compliance with regulations and company policies.

Requirements

• Bachelor’s degree in Social Work, Gerontology, Psychology, Counseling, or a related field or 5 years’ experience in social service case management delivery; master’s degree preferred.
• Prior experience working with a Senior population is helpful.
• Some supervisory experience may be desirable.
• Computer literacy is required.

Skills

• Take Initiative: Understand the goal, develop, and deliver a plan.
• Be Inquisitive: Ask good questions and challenge the status quo to find better ways to do things.
• Be Tech-Savvy: Leverage technology to increase efficiency and optimize performance.
• Be a Good Communicator: Communicate effectively with stakeholders at all levels, verbally and in writing.
• Be Detail-Oriented: Appreciate the importance of details while seeing the big picture.
• Be Flexible: Willing to go above and beyond and adapt quickly to changing circumstances.