Service Coordinator - Flexible Housing Pool

About the Role

Thresholds Service Coordinators compassionately create partnerships with our clients as they transition from resource and housing scarcity to living with dignity in a home of their own. You will coordinate mental health services at Thresholds and link to other providers. Each week, you will build short-term yet impactful rapport with new people as you gather information, provide case management services, and complete assessments. You may meet people initially in medical or clinical settings across Chicagoland, then as the relationship is built, meet in their homes. You will seek to understand clients’ experiences from their perspective and will lower barriers to care by linking clients to appropriate services, including medical care, housing, and other resources to help clients achieve and maintain safe, healthy living.

The culture at Thresholds is collaborative and supportive, providing you with the tools and resources you need for the best client care. Opportunities for training and professional development, including clinical supervision, will deepen your knowledge and expand your clinical skills in harm reduction, trauma-informed care, the housing first model, and other evidence-based practices. This invaluable experience will set you up for a variety of career paths and growth opportunities within our organization.

Responsibilities

• Supports the mental and physical health care of members on an assigned caseload.
• Closely coordinates care with member’s mental health, physical health, and/or substance use providers.
• Works closely with community resources and organizations to coordinate member services.
• Provides support and attempts to remove common obstacles and barriers to outpatient care.
• Facilitates member outreach, engagement, linkage, referrals, coordination, and follow-up for mental health, physical health, and substance use services and supports.
• Identifies gaps in care for members and arranges appropriate and timely resolution with internal and external agencies.
• Identifies risk factors related to relapse and develops relapse prevention plans and strategies in conjunction with clinical consultation.
• Advocates for members who may be vulnerable or need additional support.
• Provides member education on common mental health, physical health, and substance use disorders.
• Provides brief interventions using evidence-based psychosocial treatments (CBT, MI) as clinically indicated.
• Participates in regularly scheduled caseload consultation, focusing on members who are new to treatment, difficult to engage, or who are not improving as expected.
• Ensures grant compliance with program targets by identifying and linking participants who are in need of income, employment, or are eligible for benefits, and assists in connection to employment services and coordinates mainstream benefits applications.
• Ensures compliance with service delivery, data quality, and program outcomes for permanent supportive housing programs.
• Collaborates closely with Thresholds Housing Administration, HMIS data administrator, and Grants Accounting Team through the submission of partner service reports.
• Completes eligibility and needs assessment of referrals from the Coordinated Entry System (CES).
• Monitors service delivery of project service partners to program participants, including reviewing personnel activity reports.
• Conducts annual audits and file reviews for partner agency service providers.
• Provides accurate and timely information to their supervisor(s) on all topics and issues related to the project operations and wellbeing.
• May assist in the evaluation of clinical performance outcomes through reporting data to systems integration specialist and team.
• May be responsible for assuring that all appropriate safeguards are in place with regard to confidential files maintained within the Housing Administration.
• Other duties as assigned.

Requirements

• Bachelor’s degree in social work, psychology, or closely related field required. Master's degree in social work, counseling, or a closely related field preferred.
• Two (2) years of relevant work experience in mental health is required.
• Case management knowledge and experience in a healthcare setting, including utilization management, is preferred.
• Demonstrated knowledge of community service providers.
• Experience with Motivational Interviewing.

Skills & Certifications

• Must be at least 21 years old.
• Current and valid driver’s license required; subject to annual Department of Motor Vehicles license verification.
• Daily access to a personal car required.
• Must obtain and maintain $100,000/$300,000/$100,000 bodily injury and liability insurance; subject to validation every six months.
• Willingness to provide transportation to clients in personal car is required.
• Experience working both independently and in a team-oriented, collaborative environment.
• Demonstrated proficiency in the use of email, data reporting, recordkeeping, and MS Office applications.
• Familiarity with policies, procedures, and priorities of community Continua of Care.
• Familiarity with policies and procedures of funding agencies such as HUD, DFSS, Illinois Division of Mental Health, and other project funding sources.

Benefits

• Competitive pay: Salary range of $51,200 - $56,200 annually, based on education, experience, and licensure.
• Generous PTO: 9 federal holidays, 8 days of sick leave, 3 personal days, and 15 days of vacation.
• Dental insurance, vision insurance, and 4 medical insurance plans.
• 403(b) retirement plan with 3% employer match.
• Robust employee assistance program (EAP).
• Cell phone reimbursement (up to $50/month).
• Mileage reimbursement.
• Public service loan forgiveness.
• Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC).
• Reimbursement for licensure fees.

Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected. One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago’s 101 Best & Brightest Companies to Work For, several years in a row.