Service Coordinator (Direct Hire)

Key Responsibilities

• Oversee the full lifecycle of service requests, from initiation and scheduling to material coordination, partner engagement, warranty tracking, and final invoicing.
• Led the execution of small-scale client projects using project management tools and methodologies to ensure timely delivery.
• Foster strong client relationships through responsive and high-quality service.
• Participate in a rotating on-call schedule to manage after-hours and emergency service needs.
• Cookordinate with field technicians and service partners to ensure timely and accurate completion of work.
• Monitor project scopes, budgets, and timelines, holding stakeholders accountable for deliverables.
• Assess service performance, identify improvement opportunities, and communicate findings to internal teams.
• Collaborate across departments to maintain consistency and quality in service delivery.
• Contribute to process enhancements and departmental initiatives.
• Maintain accurate data and reporting across platforms such as Oracle, Smartsheet, Salesforce, and client portals.
• Develop expertise in service-related domains to support operational excellence.

Qualifications

• 1-3 years of experience in service coordination or operations support, including work order management, invoicing, and vendor communication.
• Strong communication skills with experience interacting with both clients and external partners.
• Proficiency in Microsoft Office, especially Excel; relevant coursework or certifications are advantageous.
• Strong interpersonal, written, and verbal communication skills.
• Demonstrated problem-solving and critical thinking abilities.
• Flexible and responsive to dynamic work environments and last-minute requests.
• Capable of managing multiple tasks and maintaining organization across concurrent projects.

Additional Info

Pay range: $55,000 to $58,000
Schedule: M-F, flexible hours (average employee works 8-5, but you can work any schedule you'd like as long as you hit the 40 hours/week)
Location: In office
Type: Direct Hire with full benefits
Perks/Company Culture: Great room for growth into management roles, Will be given laptops! Food Wednesdays (ex. Bagels brought into the office), Has a suite for Vikings and Wild games!!! Beautiful building with new technology and standing desks, Corporate casual attire, Casual Fridays