Service Coordinator / Customer Service Representative

Responsibilities

• Answer incoming customer calls with professionalism and a customer-first attitude.
• Schedule heating oil, propane and air conditioning service calls.
• Cookordinate and dispatch service technicians.
• Monitor daily delivery routes and make adjustments as needed.
• Communicate with technicians throughout the day regarding schedule changes and emergencies.
• Process customer orders, payments, and account updates.
• Resolve customer concerns quickly and professionally.
• Maintain accurate customer records and documentation.
• Work closely with operations, service, and management to ensure outstanding customer satisfaction.

Qualifications

• 2+ years of customer service experience in the propane, heating oil, or HVAC industry preferred.
• Dispatch or delivery coordination experience strongly preferred.
• Knowledge routing, and fuel delivery operations is a plus.
• Experience with industry software such as Cargas, ADD Systems, Blue Cow, or similar is preferred.
• Excellent communication and organizational skills.
• Strong computer and multitasking abilities.
• Able to remain calm under pressure during peak heating season.
• High attention to detail and accuracy.
• Team-oriented with a positive attitude.

We Offer

• Competitive pay based on experience.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Profit Sharing.
• Paid vacation and holidays.
• Paid training.
• Stable, year-round employment.

Schedule

• Full-time Monday–Friday.
• Occasional overtime during the heating season.

Apply Today

If you have experience in the propane or heating oil industry and enjoy providing excellent customer service while coordinating daily operations, we’d love to hear from you.