Service Coordinator Community Services

About Pittsburgh Mercy

We are a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing: mental illness and substance use; physical health needs; intellectual disabilities; traumatic events or circumstances, including homelessness.

About the Role

As a Service Coordinator in social services, you will coordinate and provide comprehensive support services to clients, ensuring they receive the necessary assistance and resources. Your role will involve collaborating with social workers, healthcare providers, and community organizations to address client needs effectively.

Responsibilities

• Conduct initial assessments to determine client needs, strengths, and goals.
• Develop and implement individualized service plans in collaboration with clients and other service providers.
• Coordinate access to services such as healthcare, housing, employment assistance, education, and financial support.
• Advocate on behalf of clients to ensure they receive appropriate services and support from relevant agencies and organizations.
• Provide immediate assistance and crisis intervention as needed, connecting clients to emergency services when necessary.
• Monitor client progress, maintain accurate records, and update service plans based on ongoing assessments.
• Develop and maintain relationships with community partners and resources to enhance service delivery and client support.
• Provide education and support to clients and their families on available resources, rights, and responsibilities.
• Ensure timely and accurate documentation of client interactions, service plans, and progress notes.

Requirements

• Bachelor’s Degree with major course work in Social Work, Psychology, Sociology, Gerontology, Anthropology, Political Science, Theology, History, Criminal Justice, Counseling, Education, or Registered Nurse AND 2 years of related human services experience OR
• High School diploma with 12 college credit hours in Social Work, Psychology, Sociology, Gerontology, Anthropology, Political Science, Theology, History, Criminal Justice, Counseling, Education AND 6 years of related human services experience.
• Transcripts needed with application if the degree is not in one of the specified disciplines.
• Act 33/34 and FBI clearances.
• Pre-Employment Drug Screen.
• Valid driver’s license.
• Ability to drive an organization vehicle.

Benefits

• 403B with employer match (benefits start Day 1 of employment).
• Paid Time Off (PTO).
• Medical, Dental, Vision.
• Life Insurance.
• Paid Holiday Days.

Schedule

This is an Exempt (salary) position. Primarily Monday through Friday daylight.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.