Service Coordinator

Job Summary

The Service Coordinator handles extensive customer contact, both internal and external. The team is responsible for day-to-day monitoring and interactions associated with Washington Joint Pole activity. They are also responsible for daily activities associated with OSP M6 tasks/functions. The Service Coordinator is required to investigate and process Plant Damage Claims to Ziply Fiber plant.

Essential Duties and Responsibilities

• Monitor, update, and complete OSP tasks within M6 and handle associated escalations.
• Serve as the point of contact with partner utilities for making pole attachment requests, updating system tickets, paying invoices associated with these activities, including any other joint pole and easement activities.
• Input and collect Plant Damage Reports for damages to Ziply Fiber plant for possible reimbursement.
• This includes taking initial reports from the field, analyzing for what documents will be associated, collecting appropriate documents, working with the field throughout the damage project life, and monitoring the project for all work to be completed.
• Input and compile data into tracking systems and maintain commitment files; complete records as appropriate.
• Follow all appropriate laws, Company policies, and procedures.
• Perform other duties as required to support the business and evolving organization.

Required Qualifications

• A high school diploma or GED.
• Fundamental knowledge of job-related equipment, plant, tools, products, services, symbols, records, and applicable techniques & applications.
• Demonstrated effective written and verbal communication skills.
• Demonstrated effective organizational skills.
• Ability to read, write, and speak English effectively.
• Basic keyboarding skills, including both alphabetic and numeric input.
• Flexibility to work varied hours and days as needed.

Preferred Qualifications

• Knowledge, Skills, and Abilities:
• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.

Physical Requirements

• Maintain physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time.
• Most of the time is spent sitting in a comfortable position with frequent opportunity to move about.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system.
• The work is primarily a modern office setting.

At Ziply Fiber, Our Mission

We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. We strive to build relationships and provide customers and communities with refreshingly great experiences. We emphasize our values in all our interactions: Genuinely Caring, Empowering You, Innovation and Improvement, and Earning Your Trust.

Benefits

• Medical
• Dental
• Vision
• 401k
• Flexible Spending Account
• Paid Sick Leave and Paid Time Off
• Parental Leave
• Quarterly Performance Bonus
• Training
• Career Growth and Education Reimbursement Programs

Physical Demands

• Maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time.
• Most of the time is spent sitting in a comfortable position with frequent opportunity to move about.
• Occasionally lifting and/or moving up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

EEO Statement

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.