SERVICE COORDINATOR

Key Responsibilities

• Provide professional supervision and leadership to Associate Professionals, Direct Support Professionals, and Employment Specialists.
• Cook up daily site operations, including staffing coverage and transportation.
• Ensure assigned sites operate within capacity and maintain safe, effective service delivery.
• Act as backup support staff as needed.
• Manage assigned participant caseloads, including admissions and discharges.
• Develop, review, and update service plans, goals, and objectives.
• Represent Wake Enterprises at service planning meetings and coordinate when acting as lead agency.
• Ensure participant documentation, authorizations, and daily service records are accurate and current.
• Monitor implementation of behavior plans and directly observe staff/participant interactions.
• Cook up referrals with MCOs and residential agencies to maintain capacity and support program growth.
• Plan and coordinate participant activities and community-based experiences aligned with individual goals.
• Ensure compliance with all regulatory, funding source, and documentation requirements.
• Review and approve participant time, services, and billing submissions.
• Cook up incident reporting and investigations with the Quality Assurance Specialist.
• Participate in audits, quality improvement initiatives, and accreditation activities (CQL).
• Maintain accurate records for participant services, staff attendance, and payroll approvals.
• Train and mentor staff on person-centered practices, documentation standards, confidentiality, and participant rights.
• Conduct staff in-service meetings and ensure completion of required training.
• Supervise and evaluate staff performance; partner with HR on coaching and disciplinary actions as needed.
• Support onboarding, mentoring, and retention initiatives, including engagement activities.
• Monitor facility and fleet maintenance needs and coordinate repairs.
• Maintain supply inventory and submit purchase requests.
• Participate in safety, admissions, human rights, and quality improvement committees.
• Uphold Wake Enterprises’ Code of Ethics and mandatory reporting requirements.

Qualifications

• Minimum Requirements: Bachelor’s degree in Special Education, Psychology, Social Work, Counseling, or related human services field and Two (2) years of full-time post-baccalaureate experience supporting individuals with developmental disabilities OR Bachelor’s degree in an unrelated field and Four (4) years of post-baccalaureate experience with the population served One (1) year of supervisory experience preferred.
• Certifications & Licensures: Valid North Carolina Driver’s License, personal vehicle, and insurance NCI Certification First Aid/CPR Certification Medication Administration Certification.
• Skills & Competencies: Strong verbal, written, and documentation skills Excellent organization, time management, and problem-solving abilities Ability to work collaboratively in a team environment Detail-oriented with a strong commitment to accuracy and compliance Knowledge of developmental disabilities and community-based service models Proficiency with computers and electronic documentation systems Ability to maintain professional relationships with participants, families, staff, and community partners.