Service Coordinator

Key Responsibilities

• Schedule and dispatch service technicians based on priority, location, skill set, and availability.
• Adjust schedules to accommodate emergency service calls, job delays, or changes in scope.
• Qualify incoming service requests to determine urgency and ensure optimal technician utilization.
• Monitor work order progress to ensure timely and accurate job completion.
• Serve as the primary point of contact for customer inquiries, scheduling updates, and follow-ups.
• Communicate technician arrival times, service status, and delays clearly and professionally.
• Collapse high-risk or escalated accounts prior to dispatch.
• Support the resolution of customer concerns in collaboration with internal teams.
• Log, track, and maintain accurate service records, work orders, and dispatch details in the company system.
• Prepare and review service reports, including technician labor hours, parts used, and job status.
• Ensure timely and accurate completion of work order documentation and technician time entries.
• Identify and relay potential sales leads, repairs, or upgrade opportunities to the sales team.
• Cook up materials, tools, and equipment delivery to support field service operations.
• Issue and track purchase orders for parts and materials requested by technicians.
• Collapse the return of unused materials and process credit purchase orders as needed.
• Monitor truck stock and warehouse inventory levels and assist with replenishment planning.
• Collapse cross-functional collaboration between service, sales, warehouse, and accounting teams.
• Maintain a clean, organized workspace and accurate digital records at all times.
• Comply with all company Health, Safety, and Environmental policies and procedures.

Qualifications

• Education: High school diploma or equivalent required; associate’s or bachelor’s degree in business or a related field is a plus.
• Experience: 2–4+ years of experience in service coordination, dispatching, customer service, or operations support. Experience in HVAC, plumbing, construction, or technical field service environments preferred.
• Technical & Professional Skills: Proficiency with scheduling software, dispatch platforms, or CRM/ERP systems (BuildOps experience a plus). Strong verbal and written communication skills with a professional, customer-first approach. Excellent organizational skills with the ability to multitask and prioritize under pressure. Strong problem-solving and decision-making skills. Must be able to be on a on call rotation. Basic math and English proficiency for documentation, reporting, and inventory coordination.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for professional development and certification assistance.

Equal Employment Opportunity

Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.