Service Coordinator

Key Responsibilities

• Schedule and coordinate technician dispatch for service calls and projects
• Create and process purchase orders accurately and in a timely manner
• Perform accounts payable functions, including invoice processing and reconciliation
• Review, confirm, and approve technicians’ daily timesheets for accuracy and completeness
• Process invoices and manage billing for open and in-progress job tickets
• Add inventory and materials to job tickets to ensure accurate costing and billing
• Aid in preparing and organizing customer quotes and proposals
• Answer and direct incoming calls in a professional manner
• Maintain communication with customers regarding scheduling, updates, and service needs
• Sort and distribute incoming mail and correspondence
• Follow up on open invoices and assist with collections as needed
• Maintain organized records of job tickets, transactions, and customer communications
• Support daily operational needs to ensure efficient workflow across departments

Qualifications

• Minimum of 2 years of administrative or service coordination experience; service industry experience strongly preferred
• Knowledge of purchase orders, invoicing, billing, and accounts payable processes
• Experience reviewing timesheets or payroll-related documentation is a plus
• Strong organizational skills with exceptional attention to detail
• Ability to multitask, prioritize, and adapt in a fast-paced environment
• Excellent communication and customer service skills
• Strong relationship management skills with the ability to interact professionally across all levels
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams); experience with service management software is a plus
• Reliable, proactive, and team-oriented
• Bilingual in Spanish and English is preferred

Additional Requirements

• Must be local to White Plains, NY or within a reasonable commuting distance
• Ability to work full-time, onsite