Service Coordinator

Responsibilities

• Support Power Delivery, Transmission and Distribution operations.
• Aid walk-in customers.
• Train on Customer Guarantees, Gatekeeping, Contracts, backup for other service coordinators, etc.
• Perform data entry, manage mail, payroll, and other tasks as assigned.
• Learn to use specific Company applications as needed.

Requirements

• High School diploma or GED equivalent.
• Score of at least 80% on clerical aptitude assessment and typing 45 WPM.
• Three years general office or two years Administrative Assistant experience.
• Two years Customer Service experience.
• Strong telephone and face-to-face communication skills.
• Detail-oriented with the ability to multitask.
• Proficiency in MS Word, Excel, Outlook, and Windows 2000.
• Strong problem-solving skills.

Preferences

• Three to five years experience in a Utility Field Operations environment.
• Familiarity with CSS System and SAP.
• Two or more years experience as a Group or Administrative Assistant.
• Completion of Service Coordinator Progression Program.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute.
• Life insurance.
• Additional voluntary benefits, including pet insurance.
• Tuition Assistance.
• Mass Transit Pass for employees in our Portland and Salt Lake City Offices.

Work Life Balance

• Generous Paid Time Off (PTO).
• Paid short-term disability leave and long-term disability insurance.
• Paid Parental Leave.
• Paid Bereavement Leave.
• Employee Assistance Program supporting mental and emotional wellbeing.

Additional Information

Req Id: 114713
Company Code: PACIFICORP #PM25
Primary Location: PARK CITY, UT
Department: Power Delivery
Schedule: M-F 0730-1600, 100% onsite
Personnel Subarea: IBEW Local 57
Hiring Range: $32.01
Employees must be able to perform the essential functions of the position with or without accommodation.
PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana.