Service Coordinator

About the role

Nixon Power Services is seeking an energetic self-starter to join our team as a Service Coordinator. This position supports the Service department by scheduling and tracking service work, dispatching Technicians within your assigned territory, and interacting with customers to schedule service calls and maintain service job quotes.

Responsibilities

• Interact with customers to schedule service calls and maintain service job quotes.
• Schedule, dispatch, and track status of technicians.
• Open and update work orders.
• Collect, review, and process Tech generated documentation including Field Service Reports, Technician time, expenses, parts requests, and Requests for Quotes.
• Collaborate with internal departments to support Technicians and their needs to complete service orders.
• Other duties as assigned.

Requirements

• Minimum 3-5 years of experience in customer facing positions.
• Proficient in Microsoft Office Suite of programs.
• Strong communication skills both written and verbal.
• Exceptional customer service skills.
• Strong organizational skills.
• Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.

Qualifications

• Passionate, down to earth, and have a “can do” attitude.
• Enjoy providing premium services to customers.

Skills

• Customer service skills.
• Organizational skills.
• Attention to detail.
• Time management.

Benefits

• Competitive compensation package.
• Full Benefits: Medical, Vision, Dental, and more!
• Paid Time Off.
• 401(k) matching.
• Opportunity to get in with an industry leading organization.
• Team-oriented culture.