Service Coordinator

Responsibilities

• Help coordinate and schedule various service requests such as Installations, Repairs and Preventative Maintenance.
• Take incoming calls through the Service Hotline and route them in the appropriate direction and/or dispatch to the appropriate Service Engineer.
• Create service quotations for various types of service.
• Process completed service calls which includes detailed data entry, invoicing and checking for proper documentation.
• Work closely with Customers, Field Service Engineers, and other internal teams.
• Help with maintaining the Customer Relation Management (CRM) database.
• All other duties as assigned.

Qualifications

• Must have excellent verbal and written communication skills.
• Must have Microsoft Office experience, i.e. Outlook, Word, Excel, Access, and PowerPoint.

About Hamilton

Established, stable, and reliable company.
Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
Engaging and innovative design projects.
Strong opportunities for professional growth.
Commitment to sustainable design practices.
Personal Protective Equipment (PPE) may be required (provided by employer).

Drug and background screenings required.

Equal Employment Opportunity

It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.