Service Coordinator

Essential Duties And Responsibilities

• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
• Create work orders, provide status to customer and follow up with technicians.
• Confirm work order completion by reviewing all notes and follow up on pending items.
• Complete contract and quality control paperwork.
• Schedule subcontractor work.
• Work with technicians to ensure all paperwork is completed properly within designated time.
• Maintain appointment schedules.
• Order and receive material/equipment and issue to technicians.
• Complete daily reports.
• Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between Sales, Project Managers and technicians.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or General Education Degree (GED)
• Minimum 3 years of experience performing administrative duties required within a sales or service industry
• Working knowledge of ERP systems preferred
• Proficient in Microsoft Office (Word, Excel & PowerPoint)

Experience/Requirements

• Good decision making skills
• Very organized and detail oriented
• Excellent oral and written communication
• Discretionary ability
• Problem solving and ability to escalate matters when needed
• Data analysis and interpretation skills
• Speed and accuracy with attention to detail
• Dispatching and scheduling

Physical Demands

• Sit and twist
• Use hands and arms to reach, handle, push, pull or feel
• Speak and hear
• Stand and walk
• Lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Close vision, distance vision, color vision and ability to adjust focus
• Drive a motor vehicle while seated for extended periods, and be able to drive at night

Work Environment

• Normal office environment
• Noise level in the work environment is usually moderate

Pay And Benefits Disclosure

• The budgeted pay range for this role as of November 2025 is $19.99 – $33.31 an hour.
• This range is based on multiple factors, including but not limited to tenure, previous experience, qualifications, certifications, and geographic considerations.
• Everon offers eligible employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.