Service Coordinator

Essential Duties and Responsibilities

• Support the Service Manager with the day-to-day coordination of in-house and field service activities to ensure smooth and effective delivery
• Help lead, coach, and support the services administrative team members encouraging development and teamwork
• Build positive relationships with customers, responding to queries and ensuring a high standard of service
• Contribute to achieving operational goals and key performance indicators (KPIs)
• Work closely with the administrative team to support scheduling and resource coordination
• Aid in safety audits and ensure accurate and timely documentation
• Provide support for workshop-related activities when needed
• Champion a strong health and safety culture, ensuring compliance with policies and procedures
• Maintain regional connectivity performance and collaborate with the diagnostic team to resolve issues
• Utilize OEM portals (e.g., Gardner Denver, Parker) to access product information, parts, and documentation.

Rental Equipment Management

• Oversee day-to-day rental operations for rotating equipment (compressed air, vacuum, blowers)
• Care for logistics of equipment scheduling, delivery, and pick-up with internal teams and third-party carriers
• Monitor and schedule routine maintenance and repairs to ensure equipment reliability and compliance
• Track equipment utilization and availability, and prepare reports to recommend fleet additions or removals to leadership
• Maintain accurate records of rental contracts, service history, and customer interactions

Leadership & Cross-functional Collaboration

• Act as a key liaison between warehouse, sales, service, vendor, accounting and procurement teams
• Identify training needs and implement structured onboarding and development for sales team members
• Support the implementation of company initiatives, policies, and continuous improvement strategies across both functions
• Represent the department in cross-functional meetings; provide insights into equipment inventory, lead times, order accuracy, and process enhancements
• Advocate for customer satisfaction while balancing internal cost and operational efficiency goals
• Encourage a “can-do” culture that supports teamwork, accountability, and problem-solving

Supervisory Responsibilities

• Directly supervise a team of service administrators
• Provide daily direction, coaching, and performance feedback
• Conduct performance evaluations and support professional development
• Address personnel issues in coordination with HR
• Ensure sufficient staffing and workload balance across the service teams

Qualifications

• Bachelor's degree in Business, Engineering, or a related field preferred
• 3+ years of experience in service scheduling, field service leadership /or operations preferably in industrial rotating equipment environments
• Strong experience in a customer service-related role, ability to handle difficult customer situations professionally
• Demonstrated leadership in a supervisory capacity
• Proficiency in ERP systems (e.g., NetSuite), Microsoft Office Suite (especially Excel, Outlook, Word), and OEM portals (Gardner Denver, Parker, etc.)
• Strong understanding of customer service skills, rotating equipment / industrial B2B sales, and order fulfillment workflows
• Excellent communication, organizational, and customer service skills
• Ability to work independently and collaboratively in a fast-paced, technical environment