Service Coordinator

About AIM Companies, a Tavoron company: built on a strong reputation for distributing high-quality air, gas, and liquid handling and treatment equipment. We specialize in delivering innovative engineering solutions across a wide range of industries, backed by decades of experience and a commitment to excellence. With modern facilities located in four strategic locations, AIM offers a full line of top-tier products and unmatched customer support. Our mission is to provide exceptional sales and service for equipment used in the treatment and movement of air, liquids, and gases: meeting and exceeding customer expectations every step of the way.

About the role

The Service Coordinator serves as the primary point of contact for customers and technicians, coordinating service activities for compressed air systems, including air compressors, blowers, and vacuum pumps. This role is responsible for scheduling service calls, managing work orders, coordinating parts and purchasing, and ensuring exceptional customer service while supporting efficient field operations.

Responsibilities

• Serve as the primary contact for service requests via phone and email.
• Communicate scheduling, job status, technician arrival times, and service updates to customers and internal teams.
• Maintain timely, professional communication with customers, vendors, and technicians.
• Resolve customer concerns and escalate issues as needed.
• Schedule and dispatch service technicians to maximize productivity and meet customer expectations.
• Maintain technician schedules and communicate changes promptly.
• Coordinate daily service activities and ensure technicians have the necessary information and resources.
• Create, review, and maintain accurate service work orders and customer records.
• Verify customer requirements, purchase orders, and site access information before scheduling work.
• Ensure technician labor is accurately assigned and documented.
• Coordinate purchase orders, parts availability, and delivery schedules.
• Prepare startup documentation and warranty registrations.
• Organize parts and job materials to support efficient field service.
• Maintain service reports, job documentation, and digital records.
• Collaborate with customers, technicians, vendors, and sales teams to resolve issues and improve service operations.
• Support continuous improvement through organization, problem-solving, and attention to detail.

Requirements

• Excellent customer service and communication skills.
• Strong organizational, time management, and multitasking abilities in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office (Outlook, Word, Excel, and Teams).
• Experience using ERP, dispatching, or service management software is preferred.
• Strong attention to detail, accuracy, and problem-solving skills.
• Ability to prioritize work, adapt to changing priorities, and collaborate effectively across departments.

Qualifications

• Associate degree in Business, Operations, or a related field preferred; equivalent work experience will be considered.
• Minimum of 3 years of experience in service coordination, dispatching, customer service, or a related operations role.
• Experience supporting field service, industrial equipment, HVAC, compressed air, or a technical service organization is preferred.
• Basic computer skills and proficiency in Microsoft Office, including Outlook, Word, Excel, and Teams, required.
• Strong communication, interpersonal, and organizational skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.