Service Coordinator

Your Responsibilities

• Stage equipment for service technicians throughout the day to improve efficiency.
• Load and unload customer equipment during pickups and drop-offs.
• Prepare the triage process for both morning and afternoon.
• Check in equipment and tag with ribbon.
• Absorb and evaluate off-rent rental equipment.
• Thoroughly clean equipment before it enters or leaves the service department (based on shop needs).
• Sharpen blades and fix tires as needed.
• Maintain an orderly and clean work area, including collecting and disposing of trash.
• Maintain all tools and equipment used.
• Follow all safety and security procedures, report unsafe conditions, and use equipment properly.
• Demonstrate accuracy and thoroughness, promoting and ensuring quality standards.
• Report hazards or faulty equipment to Service Management.
• Collaborate with the service department and other departments to foster a team-oriented environment.
• Respond promptly to team members’ needs to support service department profitability and customer satisfaction.
• Meet with Service Management regularly to discuss priorities, changes, and areas for improvement.
• Perform minor repairs or services needs to optimize technicians' time.
• Contribute to building a positive team spirit and upholding company values.
• Take on related responsibilities and tasks as directed.
• Bring a positive attitude to work each day.

Benefits

• Professional Development Training
• Competitive Pay & Annual Performance-Based Increase
• Opportunities for Generous PTO plan that starts accruing on day 1!
• Paid Holidays – we are closed the 6 major holidays of the year
• Maternity Leave (partially paid through company paid short-term disability)
• Work environment where everyone strives to do their best work and can see their impact on the company
• Community Involvement Opportunities
• Generous Employee Discounts

Pay

• We provide various medical, dental, & vision insurance plans to fit any lifestyle & family
• Supplemental Health Insurance Add-On Programs
• Medical & Dependent Care Flexible Spending Accounts
• 100% Company Paid Short- & Long-Term Disability Insurance
• 401(k) Program & Company Matching
• 100% Company Paid Life Insurance

Qualifications

• Good communication skills
• Basic mechanical knowledge
• Well organized
• Experience in mechanical work is preferred