Service Coordinator / Administrative Support

Key Responsibilities

• Schedule preventive maintenance (PMs) and emergency calls for technicians, optimizing their routes and utilization.
• Serve as the main point of contact, providing updates, resolving issues, confirming appointments, and making sales calls.
• Create, manage, and track service orders, including securing purchase orders, logging time, and filing paperwork.
• Order, track, expedite, receive parts to inventory, put parts away, pull parts for techs for upcoming jobs, put unused parts back in place, and follow up on parts needed for repairs.
• Note: File warranty paperwork with manufacturers.
• Manage technician labor records and handle service contracts.
• Understand basic technical needs, report issues to the Service Manager, and ensure technicians have necessary instructions/tools.

Qualifications

• A highly organized, communicative multitasking professional with experience in dispatch, logistics, service coordination, or automotive/industrial parts management.
• Must be comfortable balancing technician schedules, customer updates, and basic inventory/parts management.

Benefits

• 401(k) with company matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Life insurance
• Paid time off
• Parental leave

Salary

Annual Salary: $45,000 - $60,000 USD