Service Coordinator (2430)

Responsibilities

• Conduct daily review of the Workforce Solutions Financial Services (WFS) Youth Services Smartsheet and initiate contact with assigned youth referrals within one (1) business day.
• Monitor and respond to Board referral requests and ensure timely follow-up with referred youth participants.
• Assist with tracking youth enrollments, training referrals, Paid Work Experience (PWE) applications, Summer Jobs applications, and other special projects as assigned.
• Support management with scheduling interviews, coordinating meetings, facilitating team communications, and maintaining operational task tracking.
• Monitor the HGCY shared inbox daily and ensure responses are provided within one (1) business day.
• Provide administrative and operational support to HGCY leadership and program management.
• Schedule meetings, maintain program calendars, prepare meeting materials, and document meeting notes and action items.
• Assist with procurement requests, inventory tracking, event logistics, and administrative processes as needed.
• Support special projects, monitoring reviews, audits, contract deliverables, and program initiatives as assigned.
• Coordinate internal workflow activities to improve efficiency, accountability, and program operations.
• Serve as a point of contact for participant inquiries and provide timely assistance regarding program services, orientation schedules, and referral processes.
• Ensure participants receive appropriate information regarding available services and next steps in the enrollment process.
• Monitor FACS office actions and system-generated issues impacting participant services and program operations.
• Maintain accurate electronic records and support document management processes within PandaDoc and other approved systems.
• Assist with outreach campaigns, informational sessions, hiring events, recruitment initiatives, and community engagement activities.
• Coordinate participant registration for orientations, workshops, career exploration activities, enrollment events, and special initiatives.
• Maintain outreach tracking logs, referral source reports, and participant engagement records.
• Support communication and coordination with schools, training providers, employers, community organizations, and workforce partners.