Service Coordinator

Duties & Responsibilities

• Ensuring oversight of the service department jobs; pursuing accountability.
• Mindful of margin & profitability while delivering high customer service to clients and inspectors.
• Aid in building and strengthening All-Lift’s InspectAll Data integrity.
• Assist in the creation of electronic folders for service jobs.
• Review all jobs as created and ensure target margin inline.
• Ensure all rental equipment is secured and delivered to the appropriate locations on-time for scheduled jobs.
• Manager daily audits and record technician’s logged time for the previous day.
• Review and update the Work in Progress.
• Maintain and manage company owned tools.
• Schedule and book all technician travel.
• Handles the billing of all service completed jobs, including assembly of costs, entry into Sage, and preparing Invoices for delivery.
• Creates & Prepares repair folders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering repair folders into service database InspectAll system.
• Aid in requesting PO’s from customers.
• Aid with parts check-in, and determine necessary parts from breakdowns and emergency calls.
• Supports Service & Maintenance Schedulers with day-to-day scheduling where needed.
• Prepare quotes for customers when needed.
• Updates job knowledge by participating in educational opportunities & trainings.
• Other duties as assigned/requested.

Education & Qualifications

• Preferred Associates degree in Business Admin or Sales.
• 1-2 years prior work experience in a related field preferred.
• Computer background to include Microsoft Office (suite), Sage 100 ERP, 1Inspectall, PowerBi.
• Commitment to high ethical standards governing professional behavior and interactions.
• Proven proficiency in the use of a personal computer accompanied by a strong aptitude for technical applications.
• Demonstrated time management and organizational skills.
• Ability to develop knowledge of the industry within a given market.
• Demonstrated ability to communicate clearly and concisely in written and verbal formats, demonstrated capability to develop strong interpersonal working relationships and work in a team environment.
• Strong customer service orientation.