Service Coordination Specialist (Entry Level)

About the Role

Cascade Community Healthcare (CCH) is seeking a Service Coordination Specialist to join our Crisis Relief Team. This role works closely with an interdisciplinary treatment team to coordinate care and discharge planning for individuals, their families, local providers, and other referral sources.

Responsibilities

• Educates and informs individuals of consents for treatment and authorizations for use and disclosures.
• Participates regularly in interdisciplinary treatment team meetings.
• Collaborates with the interdisciplinary team and patient on providing appropriate resources and coordinating external appointments.
• Conducts discharge assessments to identify natural resources available to patients.
• Actively coordinates care and provides referrals to ensure services are aligned with both facility staff and external providers.
• Identifies and addresses gaps in service needs and makes recommendations to meet individuals' needs upon discharge.
• Engages, monitors, and communicates with individuals to ensure safety while meeting their needs.
• Maintains clinic records, including documentation of activities, treatment planning, and discharge planning.

Requirements

• Washington State Registered Agency Affiliated Counselor (RAAC) credential required, or eligible to obtain.
• Must pass WA State Patrol Background check at hire and annually thereafter; National background check may be required if not consecutively living in Washington State for the last three years.
• Ability to communicate effectively both verbally and in writing.
• Ability to work dynamically as part of a multi-disciplinary team.
• Ability to develop and maintain effective working relationships with co-workers, public and private sector organizations, community groups, and the public.
• Must maintain current phone and mailing address with the Human Resources Department.

Physical Demands

• Occasional to considerable standing or walking, varying based on unit acuity.
• Physical interventions, including protective holds, movements, and carries.
• Ability to move quickly and intervene in aggressive or self-injurious situations.
• Successful completion of MOAB training (Management of Aggressive Behavior).
• Lifts, positions, pushes, and transfers patients.
• Occasional reaching, stooping, bending, kneeling, and crouching.
• Regularly required to see, talk, and hear.

Schedule

• Saturday - Monday (NOC/Overnight): 10:00pm - 10:30am
• Monday - Wednesday (NOC/Overnight): 10:00pm - 10:30am
• Thursday - Saturday (NOC/Overnight): 10:00pm - 10:30am

Pay

$19.72 - $24.03 per hour, DOE. Eligible for $2/hour shift differential for Swing and NOC shifts, and hours worked on Saturdays, Sundays, and holidays.

Benefits

• Eligible employer for the Public Service Loan Forgiveness (PSLF) Program.
• 13 hours of paid time off (PTO) earned monthly, 11 paid holidays, and 16 hours of personal holiday (pro-rated based on FTE).
• Company-paid benefits: Medical, Dental, Vision, AllyHealth, EAP, Life insurance, AD&D, Long Term Disability, and Supplemental Benefits (Critical Illness, Hospital Indemnity, Accident Insurance).
• Voluntary benefits: Supplemental Term Life Insurance, Legal Care, Fraud & Identity Protection, HSA, FSA, Dependent Care FSA, and Pet insurance.
• 401(k) with 5% employer contribution after 6 months of employment.
• Reimbursement for licensure and certification renewals required for the role.

Cascade Community Healthcare has been serving Lewis County and surrounding areas for 60 years, providing compassionate counseling and treatment services to help individuals make positive changes and live more satisfying lives.