Service Contracts Manager | Remote, USA

About the role

The Service Contracts Manager is responsible for qualifying incoming Services contracts requests as well as creating, editing, and maintaining Statements of Work (SOWs) and related Services contracts. This role autonomously drives the delivery of Services offerings to both internal and external clients by assisting with the development of SOWs, Service Orders (SOs), Change Orders, and Task Orders, as well as quality assurance for any outgoing services opportunities.

Responsibilities

• Interface with other Contract Managers and senior members of the department on contractual record keeping, database maintenance, process improvement initiatives, and other items required to support the contract administration function
• Review, draft, and leverage content to create legally binding services contracts to support contract terms for transacting Optiv and vendor services engagements
• Manage and prioritize a large volume of SOWs and deadlines
• Influence Optiv’s services purchasing decisions through alternative business modeling, leveraging all organizational buying, and understanding supplier motivators
• Negotiate contracts by optimizing Optiv’s operational, legal, and business terms while mitigating risk
• Maintain accuracy, quality, and a unified style based on Optiv and industry standards
• Manage the SOW signature process
• Enable field sales on the use of contract vehicles
• Provide mentorship and peer review
• Ensure compliance to transaction regulations terms, including but not limited to price, acceptance, fee accruals, and payments
• Review Contract Vehicle quotes for accuracy prior to services purchase
• Cook up with internal stakeholders to ensure all necessary documentation and reference information is stored in the CRM and supporting Client Project Repository
• Compile contract information and direction for Legal to amend contracts as needed
• Build relationships with alliance partnerships
• Develop and retain industry knowledge to be used to identify expertise
• Manage Contract Vehicle databases and SharePoint sites with copies of contracts and eligible vendors
• Act as liaison between internal and external contract stakeholders
• Perform other duties as assigned
• Comply with all policies and standards

Requirements

• Bachelor's Degree in related fields of study: Communications, Business Administration, Supply Chain Management, Paralegal, Pre-Law
• 4-7 years total combined related work experience
• 1 - 2 years minimum in contracts, supply chain, procurement, supplier management, and/or asset management work experience
• 5 years professional work experience directly related required
• Cybersecurity or MSSP industry experience preferred
• Prior experience in Client Relationship Management software (CRM) required. Salesforce.com experience preferred
• Knowledge of Microsoft Office Suite, SmartDocs, SharePoint, Adobe, and DocuSign
• Ability to work in a sales partnership setting

Qualifications

• Occasional travel, on-site meetings/evets
• Excellent written and verbal English