Service Contracts Manager | Remote, USA

Autonomously drive the delivery of Services offerings to internal and external clients by assisting with the development of Statements of Work (SOWs), Service Orders (SOs), Change Orders, and Task Orders, as well as quality assurance for outgoing services opportunities. Advise and deploy appropriate contract pathways by optimizing Optiv's financial, operational, legal, and business terms. Support Optiv's Sales organization through the use, maintenance, expansion, and training related to Optiv's contract vehicles and sales efforts.

Responsibilities

• Interface with other Contract Managers and senior department members on contractual record keeping, database maintenance, process improvement initiatives, and other contract administration functions
• Review, draft, and leverage content to create legally binding services contracts supporting Optiv and vendor services engagements
• Manage and prioritize a large volume of SOWs and deadlines
• Influence Optiv’s services purchasing decisions through alternative business modeling, leveraging organizational buying power, and understanding supplier motivators
• Negotiate contracts by optimizing Optiv’s operational, legal, and business terms while mitigating risk
• Ensure accuracy, quality, and a unified style based on Optiv and industry standards
• Maintain proficiency with SOW development processes and toolsets; demonstrate flexibility with new procedures
• Communicate effectively and positively in a timely manner
• Partner with and advise Optiv’s stakeholders on services selling best practices
• Demonstrate knowledge in contracting and procurement best practices
• Demonstrate expertise in Optiv and vendor professional services
• Manage the SOW signature process
• Manage, educate, report, and expand Optiv services contract vehicles
• Enable field sales on the use of contract vehicles
• Assist in the design of documentation templates
• Provide mentorship and peer review
• Ensure compliance with transaction regulations terms, including price, acceptance, fee accruals, and payments
• Review Contract Vehicle quotes for accuracy prior to services purchase
• Coordinate with internal stakeholders to ensure all necessary documentation and reference information is stored in the CRM and supporting Client Project Repository
• Compile contract information and direction for Legal to amend contracts as needed
• Build relationships with alliance partnerships
• Develop and retain industry knowledge to identify expertise
• Manage Contract Vehicle databases and SharePoint sites with copies of contracts and eligible vendors
• Act as liaison between internal and external contract stakeholders
• Perform other duties as assigned

Requirements

• Bachelor's Degree in Communications, Business Administration, Supply Chain Management, Paralegal, Pre-Law, or related field
• 4-7 years total combined related work experience
• 1-2 years minimum in contracts, supply chain, procurement, supplier management, and/or asset management
• 5 years professional work experience directly related to the role
• Cybersecurity or MSSP industry experience preferred
• Prior experience in Client Relationship Management (CRM) software required; Salesforce.com experience preferred
• Knowledge of Microsoft Office Suite, SmartDocs, SharePoint, Adobe, and DocuSign
• Ability to work in a sales partnership setting
• Occasional travel for on-site meetings/events
• Excellent written and verbal English skills

Benefits

• A company committed to inclusive values through Employee Resource Groups
• Work/life balance
• Professional training resources
• Creative problem-solving and unique, complex projects
• Volunteer opportunities through “Optiv Chips In”
• Technology and ability to work remotely/from home (where applicable)