Service Contracts Administrator

About the role

As a Field Service Technician at Crane Payment Innovations (CPI), you’ll service, upgrade, and perform preventative maintenance on electromechanical equipment—such as coin & currency devices, ATMs, software, and specialized office products—at client sites across the Reno area, including Lake Tahoe and Hawthorn. You’ll collaborate with branch sales and service teams to ensure ongoing success for our clients.

Responsibilities

• Service, upgrade, and perform preventative maintenance on company electromechanical equipment.
• Travel daily to client sites (90% local, 10% overnight as needed), including long drives depending on territory.
• Work with branch employees to meet client needs and address service requests within contract response times.
• Cover extended hours and ‘On-Call’ duty where applicable.
• Maintain a balanced vehicle stock parts inventory and ensure the cleanliness of the company-issued vehicle.
• Safeguard company assets, including tablet computers and mobile phones.
• Perform all other assigned duties.

Requirements

• 1+ years of experience in a Technical/Field Service role or similar technical profession.
• Impeccable integrity and ability to gain access to highly secured environments (occupational licenses may be required).
• Strong electromechanical aptitude.
• Excellent verbal and written communication skills with a customer-first attitude.
• Personable, approachable, and able to work collaboratively at all levels.
• Strong attention to detail, able to proof and prioritize work independently.
• Proficient in iOS, MS Office, and Windows OS.
• Ability to set and track goals, work proactively, and meet deadlines without constant coaching.

Physical Requirements

• Available for periodic travel to the corporate office in Mt. Prospect, IL, for training.
• Able to lift, push, or carry a minimum of 50 pounds (e.g., money-counting machines and parts).
• Kneeling, bending, twisting, lifting, and squatting up to 60% of the time to service equipment.
• Hand and wrist dexterity for tasks like turning screwdrivers and placing parts.
• Phone or desk work (10% of the time) for computer tasks, bench repairs, parts stocking, and scheduling.
• Ability to stand for long periods (up to 75% of the time) while servicing equipment.

Key Attributes for Success

• High energy and comfort with multifaceted projects alongside daily tasks.
• Strong influencing, analytical, and problem-solving skills with the ability to multitask in a fast-paced environment.
• Ability to establish credibility, make decisive decisions, and align with organizational priorities.
• Results- and people-oriented with sound judgment and the ability to balance business considerations.
• Team player able to work in a matrix organization.
• Excellent verbal and written communication skills.

Benefits

• Competitive salaries: $25.00–$27.00 per hour plus overtime.
• Technician Incentive Compensation Plan (paid quarterly).
• Company-provided vehicle, uniform, tools, and training.
• Paid time off and sick time off.
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Life insurance and disability benefits.
• 401K with company contribution.
• Opportunities for community involvement.

Crane Payment Innovations is part of Crane NXT, a premier industrial technology company with approximately 4,000 employees and global operations across the U.S., U.K., Mexico, Japan, Switzerland, Germany, Sweden, and Malta.