Service Content Manager

Responsibilities

• Manage the complete service content lifecycle, including review/editing, ensuring adherence to PACCAR’s style guidelines and standards.
• Supervise Technical Authors and Service Content Liaisons, including reviewing and approving authoring assignments.
• Manage capital budgets, forecasting, and reconciliation across multiple program budgets and contractor POs.
• Lead service content sizing efforts and manage Technical Publications reporting for PCP tollgates and program reviews.
• Track and report progress on service content deliverables to meet deadlines for new and sustaining programs.
• Establish and manage contractor relationships to ensure quality and timely deliverables.
• Collaborate cross-functionally with Program Management, Engineering, Technical Publications teams, PACCAR Powertrain, and DAF to meet publication and compliance requirements.
• Aid the team by removing obstacles, raising risk awareness, and escalating issues to leadership as needed.
• Identify and create graphics to support content development.
• Support legal and translation needs related to service content.
• Present updates and reports to Executive Leadership.
• Understand technical product details to create effective customer-focused documentation.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree required, with an emphasis on Business, Engineering, Technical Publications or related subjects preferred.
• 5+ years of relevant professional experience required.
• Strong organizational, time and schedule management, and reporting skills.
• Experience supervising, developing, motivating, and directing individual contributors.
• Proactive problem-solving approach with high initiative.
• Excellent communication and interpersonal skills; effective team player.
• Ability to manage multiple tasks and work with diverse stakeholders.
• Occasional travel required (up to 10%)

Preferred Skills

• Previous automotive, dealership hands-on experience, manufacturing experience, or product knowledge.
• Project management experience, including the ability to manage project budgets.
• Strong organizational, time management, and reporting skills.
• Familiarity with the PACCAR Capital Budget Lifecycle.
• Knowledge and experience in technical writing and publications systems such as CLS/CMS.
• Experience using Smartsheet for tracking and reporting.
• Proficiency with MS Office tools, including Access, Excel, SharePoint, and OneNote.
• Working knowledge of HTML, XML publishing, and structured authoring.
• Solid mechanical aptitude.