Service Concierge - Triadelphia, West Virginia, United States

Responsibilities

• Manages customer experience and makes the proper adjustments to facilitate the highest level of customer satisfaction.
• Maintains strong communication with customers to eliminate problems before, during and after a sale or service visit.
• Maintains a solid customer follow-up system to encourage repeat and referral business.
• Develops action plans to rectify problems and acts as the bridge between the customer and the applicable department.
• Attends department meetings and shares feedback as it pertains to customer experience.
• Takes the initiative to be back up support as needed to ensure customer experience is seamless and not compromised.
• Performs other duties as assigned.

Requirements

• Experience in a large-volume dealership.
• Some supervisory or management experience.
• A strong sales aptitude.
• Excellent communication and interpersonal skills.