Concierge (3rd Shift)

Essential Responsibilities

• Receive, screen, route, and direct telephone calls and in-person inquiries to all departments in a pleasant and professional manner.
• Greet and assist residents with daily needs.
• Sort inter-office and external mail.
• Affords assistance in coordinating the emergency response system.
• Maintain the cleanliness of assigned areas, including vacuuming, dusting, mopping, and sweeping.
• Sorts and inputs data for facility communication systems, maintenance requests, and inquiry databases.
• Scans and uploads documents into resident clinical charts.
• Responds to emergency call systems and fire alarms, monitors campus security cameras.
• Performs other position-related responsibilities as assigned and campus needs evolve.

Knowledge, Skills & Abilities

• Ability to complete multiple tasks with interruptions.
• Professional phone skills and appearance.
• Effective decision-making skills.
• Ability to effectively coordinate emergency and evacuation situations when necessary.
• Ability to speak clearly and distinctly when making announcements.
• Effective verbal and written communication skills.
• Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc.
• Computer literate and familiar with Word, Excel, Email, etc.
• Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition.
• Ability to display a sense of caring, concern, compassion, and dignity for residents.
• Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.
• Well organized and attentive to detail.

Education, Training, Experience

• High school graduate or successful completion of GED.
• Previous receptionist experience or training desired, preferably working with the elderly.

Pay Range

$15.00 - $16.50 per hour

Employment Type & Schedule

3rd Shift | Full-Time or On-Call

Why Join Resthaven?

• A supportive and mission-driven work culture.
• Opportunities for growth, leadership, and development.
• A chance to make a real impact in the lives of residents every day.
• NOMI health insurance network with zero co-pay, deductible or co-insurance expense.