Service Clerk

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepare price sheet for all repair orders.
• Create all work orders and establish customer files.
• Determine appropriate charges for materials and labor for each customer or internal account.
• Review and maintain all repair orders for accuracy and completeness.
• Aid with all warranty claims and manufacturer claim forms.
• Aid in maintaining an up-to-date and organized service library of bulletins and reference material.
• Process records of parts requisitions, parts invoices, material invoices, and outside labor invoices to ensure proper accounting.
• Maintain and review daily attendance records and assigned daily time records against each work order.
• Communicate and coordinate work schedules with Service Technicians accordingly.
• Assist customers with repair and service orders.
• Aid in scheduling and rescheduling of service work.
• Aid in resolving work performance or billing inquiries as requested.
• Maintain a safe working environment and adhere to company safety program at all times.
• Perform other duties as assigned.

CUSTOMER SERVICE RESPONSIBILITIES

• Ensure every customer is satisfied with the products, services, and support of all staff.
• Resolve customer concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey's high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customers.