Service Center Supervisor - Atlanta, GA
Vertiv · Atlanta, GA · 1 mo ago
OTHRFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No filler. Must not repeat job title. No metadata like Job ID. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions.
We need to parse the job description and extract relevant content.
Let's read the description.
First paragraph: "At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service. Why Vertiv is the best company for Field Service professionals: Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety cultureCompany leaders have many years of hands-on Field Service experience in this industry and many othersTremendous focus is placed on employee technical and leadership developmentTechnical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learningCompetitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & moreAbundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guidesCompany-wide commitment to promoting a strong work/life balance An employer-of-choice for Veterans with technical backgrounds"
That's basically about the company and benefits. This could go under "About the role" maybe? Actually "About the role" is a section heading we can use. It should contain description of role and why Vertiv is good. We'll put that content.
Then we have: "The Service Center Supervisor is responsible for performing supervisory, sales and administrative duties in a small area service center location or a designated scope of a larger service center while performing fieldwork on a regular basis. Technically support a defined territory of service center engineers (CE’s) and technicians (FST’s). Supervise, train and assist other field service engineers and technicians while being responsible for all aspects of field service work in the area.Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems.Lead large projects requiring specialized skills such as generator acceptance tests, commissioning of larger substations, supervising “turnkey” projects, detailed power survey and other types of electrical consultation. Instrumental in developing tests and inspections in new areas of field services. Perform job estimating, proposal preparation, fieldwork, scheduling, reports, and billing.Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.Actively involved client interface and business development activities."
That's responsibilities.
Then: "Supervisory Responsibilities 4-6 Service Center Field Service Engineers (CE’s) and/or Field Service Technicians (FST’s)" That's part of responsibilities.
Then "Competencies To perform the job successfully, an individual should demonstrate the following competencies:" then list of competencies: Action Oriented, Building Effective Teams, Customer Focus, Drive for Results, Directing Others, Organizing. Those could be under Skills or maybe Requirements. We'll treat them as Skills.
Then "Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."
Then "Education And/or Experience Graduate of applicable Electrical Technical School or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience. Factory certified on Core Vertiv (Liebert) UPS and related critical infrastructure products. Possess a working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al. Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures Strong knowledge of the National Electrical Code and various industry standards, such as OSHA and NFPA. Must be able to read and interpret electrical one-line diagrams and circuit flow diagrams Ability to give technical assistance via the telephone to internal or external customers on a regular basis Provide on-site customer consultation, must be able to present themselves as an expert in the field Expert analytical, problem-solving, and communication skills (verbal and written) required. Able to manage customer expectations during stressful situations A high degree of communication, supervisory, organizational and management skills are required. A good theoretical background and strong management skills are necessary.Communicate effectively, in writing and verbally, with clients, peers and management.Good judgment, dependable, supervises large-scale projects with technical expertise and good business management skills.Strong computer skills including editing, formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer controlled test equipment. Willing to work flexible hours, weekends, holidays and night work. Must be available for out-of-town and international travel of up to several weeks.Valid Driver’s LicenseDue to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check. Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell. Frequently required to sit, climb and balance. Specific vision abilities required by this job include close vision, distance vision, basic color differentiation and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds"
That's qualifications/requirements.
Then "Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship." That's a note; could be part of Qualifications but maybe we can include as a paragraph under Qualifications.
Then "THE VERTIV OPPORTUNITY The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities. Our Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion Our Strategic Priorities High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength Vertiv Behaviors Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com . ABOUT US The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion. OUR STRATEGIC PRIORITIES High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength VERTIV BEHAVIORS Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, pro"
This is boilerplate EEO etc. Must be removed.
We need to keep substantive info: About the role (company description and why Vertiv is good), Responsibilities, Competencies (maybe Skills), Qualifications (Education/Experience, etc.), Benefits (we saw "Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & moreAbundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guidesCompany-wide commitment to promoting a strong work/life balance An employer-of-choice for Veterans with technical backgrounds". That's benefits. Also maybe Pay and Schedule not mentioned specifically; we should not create those sections if not present.
Thus sections: About the role, Responsibilities, Skills (or Competencies), Qualifications, Benefits.
We need to use for section headings. Use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title. Not include metadata.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the details as they appear, but we can format into lists.
We need to be careful not to omit any details.
Let's extract each piece.
About the role: The initial paragraph(s) about Vertiv and why it's best for Field Service professionals. Let's capture:
"At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for
for prose. We must not repeat job title. Not include metadata. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the details as they appear, but we can format into lists. We need to be careful not to omit any details. Let's extract each piece. About the role: The initial paragraph(s) about Vertiv and why it's best for Field Service professionals. Let's capture: "At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for