Service Center Specialist
About the role
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is looking for a Service Center Specialist to support service center and branch operations. You’ll perform standard and non-routine mechanical and electrical service duties, including troubleshooting and repairing equipment by phone, in the shop, and at field locations. You’ll also support shop maintenance, sales, and branch operations by helping resolve customer contracts, billing, invoicing, and administrative issues in a timely manner. This role may support multiple business units and is important to ensuring accurate documentation, payment, and resolution of customer issues. You’ll work with customers, branch staff, service technicians, and managers.
Responsibilities
- Manage inbound phone calls, online inquiries, and customer walk-ins.
- Respond to customer requests, including generating rental quotes and placing orders by phone, in person, or by email.
- Answer routine and non-routine product questions, referring customers to service or sales personnel when appropriate.
- Enter orders and arrange deliveries according to customer agreements, including applicable freight terms.
- Support simple contract renewals, maintenance, and changes, including purchase order updates.
- Review contract auto-renewals and support