Service Center Specialist

About the role

Assist internal users with computer software and hardware problems. Ensure the timely process through which problems are controlled including problem recognition, research, isolation, resolution, and follow-up steps. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

Key Responsibilities

• Simulate or recreate user problems to resolve operating difficulties.
• Recommend system modifications to reduce user problems.
• Document common problems and resolutions and submit to IT knowledge repository.
• User support and troubleshoot function on all IT related activities.
• Take a lead role in creation and cataloging of knowledge articles.

What You Bring

• ITIL Foundation certification or progress toward achieving certification within one year of employment.
• 2 years of relevant and progressive professional experience with minimum of one year experience in a Service Center environment.
• Possess and have ability to apply knowledge of principles, practices, and procedures.
• Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously.
• Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company's business to proactively respond to changing business environment.
• Advanced proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word).

What We Offer

• Competitive salary and employee benefit package
• Strong learning culture
• Growth opportunities
• 6% 401K Match
• 20 days of PTO and 2 Floating Days
• Paid parental leave
• An opportunity to love what you do
• Equal Opportunity Employer