Service Center Specialist-1

About the role

Reporting to a Service Center Supervisor within our NA Maintenance Team, the Specialist will work closely with the local facility team in our business units and follow up on the efficiency of our vendors and internal technicians. The Specialist will be open-minded, enthusiastic, self-motivated, ready to learn, and provide support to our stores to operate effectively on our maintenance tools in ServiceNow.

Responsibilities

• Support internal facility teams and vendors to operate efficiently in our maintenance software.
• Provide technical support for assets and equipment located in our Circle K stores.
• Offer troubleshooting and advice for reported functional issues.
• Manage and coordinate with vendors and internal technicians to repair and service store equipment to ensure our stores are ready to serve our customers.
• Develop and implement specifications, procedures, and quality standards in cooperation with the facility team.
• Maintain active communication with all parties involved for effective process management and problem resolution.
• Create reports and analyze data to support the facility and operational teams.
• Review and approve vendor invoices for services and parts, focusing on cost management.

Requirements

• Excellent written and verbal communication skills, with the ability to communicate technical concepts.
• A proven ability to provide customer service with meaningful results.
• Strong problem-solving, process improvement, and business presentation skills.
• Excellent interpersonal skills and ability to adapt to different personalities.
• High ability to set priorities, meet deliverables, and work with minimal supervision.
• General service maintenance knowledge and experience in the convenience industry is an advantage.

Benefits

• Complete benefits packages (medical and dental).
• Possibility of enrolling in a stock purchase plan.
• Paid time off plan including vacation, sick days, and personal days.
• Work in a collaborative, dynamic, and high-performing team.
• Learning opportunities to develop new skills and evolve professionally in a fast-growing company.