Service Center Representative

About the role

Join Sedgwick, a company dedicated to supporting people worldwide with unexpected challenges. We offer a caring culture and flexible work-life balance, where you can grow your career and make a difference.

Responsibilities

• Deliver comprehensive, high-quality support to customers with complex issues and questions.
• Exemplify outstanding customer delight skills and a passion for problem-solving.
• Manage and maintain timelines for issue resolution.
• Develop and maintain customer relationships.
• Document software defects and work with internal departments to escalate or resolve issues.
• Absolutely available to receive incoming calls (at desk and logged into phone system).
• Focus on both customer delight and continuous expansion of customer relationships.
• Work an 11-8pm shift one day a week to be determined after training is completed.

Qualifications

• High school diploma or GED required. College courses preferred.
• One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
• Proven ability to troubleshoot and support customers using software applications, strong customer service skills, ability to multitask in a high-paced environment, and balance multiple priorities.
• A solid understanding of basic computer functions and ability to teach/train users, and strong oral and written communications skills.

Benefits

A diverse and comprehensive benefits package including medical, dental, vision, 401K, PTO, and more.

Pay

Details on pay are not specified in the job posting.

Schedule

The role is a hybrid role requiring at least 3 days a week in the office and two days remote. Possible shifts available after training include: 9:00am – 5:30pm ET, 9:30am – 6pm ET, or 10:00am – 6:30 pm ET.