Service Center Manager(Customer Service Manager)

About the role

Join our team at Applied Industrial Technologies, a global industrial distribution company partnering with over 4,000 world-class manufacturers. We are an industry-leading value-added distributor of innovative, efficient, and reliable industrial products, committed to having the right part in stock and delivering it when customers need it. As a Customer Service Manager, you will oversee day-to-day operations of one of our service centers while providing leadership to our team of customer service specialists. This role combines administrative and project management skills with coaching and mentoring capabilities, allowing you to serve customers through operational duties, salesmanship, and team motivation.

Responsibilities

• Manage internal service center operations to meet or exceed P&L objectives.
• Champion the development of leadership competencies that drive individual and team goals.
• Meet customer and shipment metrics, including time to fill, expediting orders, and quoting.
• Develop, implement, and monitor programs related to product promotion, inside sales, office and warehouse functions, and customer service, while measuring results.
• Hire, train, and develop service center personnel.
• Assist account managers in identifying, acquiring, and retaining customers.
• Manage inventory, receivables, expenses, and profit/loss accounting.
• Review and complete monthly reports and oversee petty cash balancing.
• Ensure high-level customer relations are maintained.
• Utilize key metrics to evaluate and recommend best practices for operations.
• Manage vendor relationships.
• Create a positive, dynamic, and fun work environment.

Requirements

As a Customer Service Manager, you must be a strong, motivational leader with solid administrative, project management, and mentoring abilities. You should be highly detail-oriented with strong analytical and problem-solving skills. Excellent verbal and written communication, interpersonal, and negotiation skills are essential, along with the ability to build rapport with service staff and a diverse customer base.

Qualifications

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter.
• High school diploma or GED.
• Solid understanding of financial and accounting concepts.
• Computer proficiency and the ability to quickly learn our ordering system.
• Industrial sales/distribution experience (preferred).
• Service center experience (preferred).
• ERP/SAP experience (a plus).

Benefits

Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. We serve MRO and OEM end users across virtually all industrial markets through multi-channel capabilities. Our philosophy prioritizes people, offering fair treatment and growth opportunities for everyone.