Service Center Director

About the role

Lead Operations. Develop Teams. Drive Results.

Brown Equipment Company is seeking an experienced Regional Operations Manager (Service Center Director) to provide leadership for our Indianapolis and Lexington Service Centers. This is a hands-on leadership opportunity for someone with a proven track record of developing people, improving processes, driving financial performance, and delivering an exceptional customer experience.

Responsibilities

• Provide leadership and direction for the Parts and Service teams at both locations
• Oversee daily operations while promoting safety, productivity, customer service, and profitability
• Develop and implement strategies to improve service center performance
• Maintain operational results, budgets, P&L statements, and key performance indicators
• Identify opportunities to improve processes, control costs, and increase efficiency
• Build a culture of accountability, teamwork, trust, and continuous improvement
• Coach and develop employees while supporting strong team performance and engagement
• Partner with Sales leadership, Division Managers, and Equipment Consultants to align service capabilities with customer needs
• Address operational and service-related customer concerns in a timely and professional manner
• Ensure compliance with company policies and applicable safety and regulatory requirements

Requirements

• Four or more years of experience in operations management, service center leadership, branch management, or a similar role
• Experience leading multiple departments or locations
• Strong financial and business acumen, including experience reviewing P&L statements, budgets, and operational reports
• Proven ability to coach, develop, and lead employees
• Strong planning, organizational, and problem-solving skills
• Excellent communication and relationship-building abilities
• The ability to balance strategic planning with hands-on operational leadership
• A customer-focused mindset and commitment to operational excellence
• Proficiency with Microsoft Office and ERP systems
• A bachelor’s degree in business, operations management, or a related field is preferred
• Experience within heavy equipment, construction equipment, commercial truck, agricultural equipment, industrial service, or another service-focused environment is also preferred

Qualifications

• Must reside in the Indianapolis area
• Must be available for a daily on-site presence
• Must be able to travel regularly between Indianapolis and Lexington
• A valid driver’s license with an acceptable driving record required

Skills

• Leadership
• Team Development
• Financial Management
• Customer Service
• Operational Excellence
• Strategic Planning
• Problem Solving
• Communication
• Relationship Building

Benefits

• Competitive Salary
• Annual Performance Bonus Opportunity
• Company Vehicle and Fuel Card
• Company-Paid Business Travel Expenses, Including a Company Credit Card
• Comprehensive Medical, Dental, and Vision Insurance Offerings
• Company-Paid Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Ongoing Leadership Development and Professional Growth Opportunities

Pay

Competitive salary

Schedule

Daily on-site presence in Indianapolis, with regular travel between Indianapolis and Lexington