Director, Service Center Operations

Duties & Responsibilities

• Lead efforts to develop and optimize strategies to improve facility investment use case
• Safe, compliant, and cost-effective operation of facilities, warehouses, yards, and infrastructure
• Single-point ownership for safe execution of all service center and field repair activities
• Lifecycle accountability for pumps, motors, valves, actuators, and rotating equipment
• Technical quality, inspection rigor, and OEM-compliant testing and release
• Readiness and execution support for outages, turnarounds, and critical equipment failures
• Governance of repairable spares, inventory accuracy, and preservation programs
• Service center OPEX and CAPEX ownership, including tooling, test infrastructure, and shop capability
• Development and leadership of a high-performing mechanical, electrical, and inspection workforce

Financial & Systems Accountability

• Optimize the asset’s cost structure and allocation to maximize facility investment value and strengthen the overall business case for both internal and external stakeholders
• Develop, manage, forecast, and control departmental OPEX and CAPEX budgets, including multi-year spend plans
• Maintain SOx compliant controls across inventory, assets, and SAP transactions
• Utilize SAP Materials Management, SAP Plant Maintenance, and Coupa as daily operational tools to ensure data accuracy and audit readiness
• Support development of standards, procedures, and work instructions for facility activities and site operations

Facilities, Warehousing & Yard Operations

• Own and execute the VGLC site facilities strategy, including long-term improvement plans, space utilization, renovations, and energy efficiency initiatives
• Ensure service center facilities, lifting devices, tooling, and test systems are fit-for-purpose, certified, and compliant
• Enforce rigorous safe work practices, including permits, LOTO, confined space, and lifting plans
• Establish standardized repair scopes, work instructions, inspection checklists, and quality documentation
• Lead day-to-day operation of the service center, including:
• Equipment receipt and incoming inspection
• Teardown, inspection, machining, repair, assembly, and testing
• Final QA/QC release and return-to-service
• Inspection, Testing & Quality Assurance

Inventory, Repairables & Asset Reliability

• Provide leadership and accountability for the central warehouse materials management staff
• Accountable for repairable spares and capital asset lifecycle programs, including pumps, motors, valves, and actuators
• Ensure strong controls over:
• Inventory accuracy and audits
• Preservation, storage, and readiness
• Repair-versus-replace decision-making

Leadership & Culture

• Build, develop and lead a high-performing, safety-driven, and team across:
• Mechanical technicians
• Electrical technicians
• Inspectors and planners
• Facility Support
• Materials Management
• Asset and Reliability Management

• Set clear expectations for safety ownership, technical excellence, productivity, and accountability
• Reinforce an owner-operator mindset centered on safety, accountability, execution excellence, and continuous improvement