Service Capacity and Automation Program Manager

Job Summary

The successful candidate will lead the investigation of garage KPIs and operational metrics to identify systemic bottlenecks across the global network. They will partner with Product and Engineering on the design, field rollout, and continuous performance monitoring of new garage automations and technology solutions. Additionally, they will drive capacity planning and footprint modeling initiatives to establish a highly scalable operational framework for depots.

Responsibilities

• Lead the investigation of garage KPIs and operational metrics to pinpoint systemic bottlenecks across the global network.
• Partner with Product and Engineering on the design, field rollout, and continuous performance monitoring of new garage automations and technology solutions.
• Drive capacity planning and footprint modeling initiatives to establish a highly scalable operational framework for depots.
• Own cross-functional reporting and executive communication, presenting clear roadmaps, performance updates, and strategic recommendations to leadership on scaling the garage ecosystem.

Requirements

• 10+ years of experience leading technical or operations program management for complex deployment, logistics, or operational infrastructure systems.
• Proven track record of managing multiple vehicle platforms and complex New Product Introduction (NPI) programs simultaneously through early-stage scaling.
• Extensive experience owning metric investigations, operational triage, and process change management inside live footprint environments (like garages, service hubs, or depots).
• Strong roadmap management experience, with the ability to prioritize and defend operational requirements against engineering or product pushback.
• Excellent cross-functional mediation skills, with a track record of acting as a strategic bridge between frontline operators, product managers, and engineering teams.
• Strong data acumen, with experience establishing performance tracking telemetry and communicating operational roadmaps directly to executive leadership.

Preferred Qualifications

• Background in autonomous vehicle operations, automotive service tech ecosystems, or advanced fleet maintenance environments.
• Advanced data analytics skills (including SQL querying) to independently extract and translate depot performance data into actionable product requirements and design-for-serviceability feedback.
• A clear understanding of structured program management frameworks for scaling facility bring-up lifecycles and managing new platform rollouts past the commercial transition gate.

Benefits

We offer a competitive compensation package, including a salary range of $159,000—$196,000 USD across US locations, with actual starting pay based on job-related factors. Waymo employees are also eligible to participate in our discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.