Technical Program Manager - Capacity Management

The Technical Program Manager - Capacity Management position is seeking an experienced technical leader to drive infrastructure capacity planning and operational excellence across complex enterprise environments.

About the role

This is a fully remote position offering the opportunity to work across distributed global teams. Key responsibilities include leading end-to-end capacity planning and forecasting initiatives, developing and improving operational processes, and partnering with engineering teams to support architectural planning and technical prioritization.

Responsibilities

• Lead end-to-end capacity planning and forecasting initiatives across large-scale production and infrastructure environments.
• Develop, improve, and standardize operational processes, documentation, and workflows to enhance scalability and efficiency.
• Identify operational risks, bottlenecks, and dependencies proactively while implementing mitigation strategies.
• Manage complex technical programs involving multiple engineering teams, ensuring successful delivery against milestones and business objectives.
• Partner closely with engineering teams to support architectural planning, implementation decisions, and technical prioritization.
• Serve as the primary point of contact for enterprise stakeholders, facilitating planning sessions, executive updates, and status reviews.
• Translate business objectives into actionable technical programs while balancing competing priorities and customer expectations.
• Contribute to continuous operational improvements through data-driven insights, process optimization, and effective cross-functional collaboration.

Requirements

• 5-10+ years of experience managing complex technical programs in enterprise technology environments.
• Proven experience leading end-to-end technical initiatives with ownership of production systems or large operational environments.
• Strong background in infrastructure capacity planning, forecasting, and operational process improvement.
• Experience working directly with enterprise clients in consulting, professional services, or customer-facing technical roles.
• Solid understanding of cloud infrastructure, distributed systems, and on-premises environments.
• Familiarity with Kubernetes, Apache Spark, and large-scale production infrastructure is highly preferred.
• Ability to understand technical architectures, evaluate engineering tradeoffs, and collaborate effectively with software and infrastructure engineering teams.
• Excellent stakeholder management, executive communication, and relationship-building skills.
• Strong analytical mindset with experience managing risks, priorities, and cross-functional dependencies.
• Highly organized, proactive, and comfortable making decisions in complex, fast-moving environments.

Benefits

• Opportunity to lead strategic technical programs for large enterprise customers.
• Exposure to modern cloud technologies, infrastructure operations, and large-scale engineering environments.
• Closer collaboration with experienced engineering, delivery, and technical leadership teams.
• Opportunity to influence operational strategy and drive measurable business improvements.
• A dynamic, collaborative work environment focused on innovation and continuous improvement.