Service Call Center Representative

About the role

This role serves as the heartbeat of our service department, ensuring our customers receive timely communication and a seamless experience from the moment they book an appointment.

Responsibilities

• Handle a high volume of both inbound and outbound calls.
• Schedule success: Coordinate and book service appointments efficiently to maximize shop flow.
• Keep customers informed: Provide proactive status updates to customers regarding their vehicle repairs.
• Build relationships: Use your professional "phone voice" to provide a welcoming and helpful experience every time.

Requirements

• Customer Service Pros: You have a natural ability to talk to people and solve problems with a smile.
• Growth Mindset: You have a genuine desire to learn the ropes of a busy dealership and grow your career with us.
• Reliability: A valid Driver’s License is required for this position.
• Tech Savvy: Ability to navigate computer systems and phone databases quickly.

Benefits

• Professional and fast-paced work environment.
• Comprehensive training on automotive service processes.
• Opportunities for internal advancement within the dealership.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and can be adjusted based on your availability and performance.