Service BDR

About the role

As a Service Business Development Representative (BDR) at Jerry Hunt Supercenter, you will play a pivotal role in generating new service leads, nurturing existing client relationships, and driving service appointments to support the growth of the service department. The ideal candidate will have a strong customer service background, excellent communication skills, and a passion for the automotive industry.

Responsibilities

• Proactively identify and generate new service leads through outbound calls and emails.
• Contact existing customers and prospects to promote service offerings, including maintenance packages, repairs, and other value‑added services.
• Set service appointments for customers, ensuring a seamless process from lead generation to booking.
• Track and follow up on leads to ensure service appointments are scheduled and customers are engaged.
• Develop and maintain relationships with new and existing customers, ensuring repeat business and high customer satisfaction.
• Record all customer interactions in the dealership's CRM system, maintaining accurate and up‑to‑date records of leads, contacts, and appointments.
• Work closely with the service team, including service advisors and managers, to ensure that all leads are followed up with and appointments are managed effectively.
• Stay up‑to‑date on current service offerings, promotions, and new technologies to provide accurate information to customers.
• Assist in achieving service department sales targets and contribute to the overall performance of the dealership.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous experience in sales, customer service, or the automotive industry preferred.

Skills

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in using CRM software and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to work in a fast‑paced environment while maintaining a high level of customer service.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) with company matching
• Paid time off and holiday pay

Pay

Competitive base salary plus commission, with supplemental commission and bonus pay opportunities.

Schedule

Typical working hours during standard dealership hours (may include evenings or weekends based on dealership needs); 8‑hour shift, Monday to Friday, day shift.