Service BDC Team Lead

Job Summary

As a Service Business Development Center Team Lead, you will be responsible for helping grow our customer connection through inbound and outbound communication. Creating and maintaining procedures to ensure maximum outreach. Answering a variety of questions from customers and employees while maintaining the highest level of professionalism and customer service.

Key Responsibilities

• Answer inbound service phone calls and schedule appointments.
• Outbound calls to customers in relation to maintenance, service, recalls, etc.
• Aid the BDC Manager in growing the service BDC to a thriving and supportive team for the Service Department.
• Aid the BDC Manager in building Service BDC processes and continuously working on procedure improvements.
• Work closely with the Dealership teams to maintain seamless communication from customers to Advisors, Parts, Sales, and Management.
• Work in multiple systems and CRM tools to provide accurate information to our customers and staff.
• Learn a wide variety of automotive knowledge to assist customers and employees.
• Work as a team lead to create a positive environment and support the employees.

Qualifications

• Experienced in Microsoft Office
• Strong written communication and typing skills
• Excellent verbal communication
• Be able to prioritize in a fast-paced environment
• The passion to pursue knowledge and understanding
• Be able to give and take constructive feedback
• Excellent attendance, dependability, and punctuality

Experience

• At least one previous role in a customer service environment
• At least one previous role answering phone calls
• Dealership or BDC experience strongly encouraged
• Automotive knowledge a huge plus
• Employee supervising experience preferred