Service BDC Supervisor

Key Responsibilities

• Supervise and support daily BDC agent activity, ensuring tasks are completed accurately and on time
• Set, communicate, and enforce daily agent goals to drive consistent team performance
• Train and mentor agents on best practices, word tracks, and outreach strategies
• Manage a variety of customer lists to boost outreach and maximize daily contact opportunities
• Monitor and follow up on no-shows, verifying VINs and customer contact information to recover missed appointments

Qualifications

• Prior experience in a BDC supervisory, team lead, or service coordination role preferred
• Strong leadership, coaching, and team accountability skills
• Excellent verbal and written communication abilities
• Highly organized with the ability to manage multiple priorities and people simultaneously
• Confident decision-maker who can problem-solve in a fast-paced environment
• Proficiency in CRM platforms
• Knowledge of Toyota and/or CDJR service operations a plus
• Able to collaborate with Service and Parts managers

About the Role

Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands. We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.

Benefits

• 40-hour work week
• Stable family-owned business
• 2 weeks paid vacation to start
• Childcare reimbursement
• College scholarship for employees' children
• Medical/Dental/401(k) benefits
• Paid training
• Compensation: Hourly + Monthly Bonus ($60+ annually)