Service BDC Representative | Hourly - Jim Click Mazda Eastside

We are seeking a motivated, customer-focused Service BDC Representative to support our Service Department by handling inbound and outbound customer communications, scheduling service appointments, and helping deliver an exceptional customer experience. Why Join Us? Consistent hours in a professional dealership environmentCustomer‑facing role with daily interaction Supportive team culture with training and clear expectationsStable position with long‑term opportunityClean, organized workspace focused on accuracy and service Service BDC Representative Job Responsibilities Answer inbound calls, emails, texts, and online service inquiriesSchedule, confirm, and reschedule service appointment.Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention effortsMaintain accurate customer records in the CRM and dealership systemsFollow up with customers, Service Advisors, and managers regarding service needs and appointmentsPromote dealership service specials and maintenance programsMeet appointment-setting and productivity goals Service BDC Representative Benefits & Compensation Employer-subsidized Medical and Dental insurance with comprehensive coverage optionsCompany-paid Life Insurance, Employee Assistance Plan, and text-based TelehealthA variety of voluntary benefits, including Short and Long-Term Disability, Critical Illness, Accident, Pet Insurance, and additional Life Insurance options401(k) with Company MatchGenerous Paid Time Off that begins accruing on Day 1Exclusive employee pricing for you and your family on parts, service, and vehicle purchases Qualifications Service BDC Representative Qualifications Previous customer service, call center, BDC, or administrative experience preferredStrong communication and phone skillsBasic computer proficiency, including Microsoft OfficeAbility to multitask in a fast-paced environmentProfessional, positive attitude with a strong customer-service focusDealership, CRM, or service scheduling experience is a plusMust be available to work varied shifts, including Saturdays Corporate Requirements: Must be 18 years or older with a valid driver’s license and clean driving record able to pass a criminal background check and pre-employment drug screen. Ready to Get Started? We're hiring now and looking to move quickly. If you're ready to support a busy service team and build a stable career in the automotive industry, apply today and take the first step with Jim Click Mazda Eastside!