Service BDC Operator

About the role

We are looking for a motivated and customer-focused Service BDC Representative to join our dealership team. This is an important customer-facing role within our Service Department and is a great opportunity for someone who enjoys communicating with people, solving problems, and working in a fast-paced environment. As a Service BDC Representative, you will handle inbound and outbound customer calls, assist with service-related questions, schedule and confirm appointments, and help ensure that every customer receives friendly, professional, and timely assistance.

Responsibilities

• Handle inbound and outbound customer calls in a friendly and professional manner
• Assist customers with service-related questions and appointment needs
• Schedule and confirm service appointments
• Provide customers with accurate information regarding dealership services and processes
• Update customer information and maintain accurate records of all interactions
• Assist in resolving customer questions and concerns
• Escalate complex or sensitive customer concerns to a supervisor when appropriate
• Work closely with Service Advisors, management, and other dealership departments
• Follow established processes and procedures to ensure a consistent customer experience

Qualifications

• Previous customer service, call center, or automotive BDC experience is a plus, but we are willing to train the right person
• Excellent verbal and written communication skills
• Friendly, professional phone presence
• Strong organizational and multitasking skills
• Comfortable working in a busy, fast-paced environment
• Basic computer skills and the ability to learn new systems
• Strong attention to detail and ability to follow instructions
• Dependable with a strong work ethic
• Positive attitude and team-oriented mindset
• Genuine interest in providing an excellent customer experience
• Interest in learning about vehicle maintenance and dealership service operations
• Bilingual is a plus
• High school diploma or equivalent required

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Life Insurance
• Paid Time Off and Vacation
• Opportunities for advancement
• Training and development
• Supportive team environment

Schedule

We currently have multiple full-time schedules available:

• Monday-Friday: 7:00 AM-4:00 PM
• Monday-Friday: 8:00 AM-5:00 PM
• Monday-Thursday: 10:00 AM-7:00 PM and Friday: 10:00 AM-6:00 PM
• Every other Saturday: 7:45 AM-4:00 PM, based on assigned schedule