Service BDC Agent - Jaguar Land Rover San Jose
Job Description
The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. The Service BDC Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
- Generate services appointments.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Effectively utilize lead management tools.
- Compile all necessary reports, forms and other documentation on a timely basis.
- Perform other job-related duties as assigned.
Qualifications
- Previous experience in either a high-volume call center environment or commission driven role.
- Excellent interpersonal skills over the phone.
- Goal-driven to meet and exceed store appointment goals.
- Ability to work independently and as part of a team in a fast paced environment
- Strong organizational and time management skills
Additional Information
All applicants must be authorized to work in the USA. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license. Preferred Qualifications: Previous BDC experience for an automotive dealership.
Schedule
Full Time
Monday through Saturday availability
Sundays off
Pay
The Service BDC Agent's pay scale consists of the following elements and ranges. Wages include Base Hourly Compensation of $25.00.