Service Base Manager-West

About the role

The Service Base Manager – West is responsible for establishing, developing, and leading HUBER Technology’s West Coast Service Hub in the greater Phoenix AZ area to support the company’s long-term growth strategy and strengthen regional customer support capabilities.

Responsibilities

• Establish, develop, and support HUBER Technology’s West Coast Service Hub and contribute to the successful expansion of HUBER’s regional service presence and long-term growth strategy.
• Provide overall leadership and resource management for the regional Service organization, including workforce planning, performance management, coaching, employee development, succession planning, and organizational growth initiatives.
• Serve as the primary regional representative for HUBER Service and Aftermarket Sales and develop and execute regional strategies focused on lifecycle services, maintenance programs, spare parts business, refurbishment solutions, and sustainable business growth.
• Build, maintain, and strengthen long-term relationships with customers, municipalities, consulting engineers, HUBER Sales Representatives, and other key market partners through active customer engagement and regional business activities.
• Identify and develop new Service and Aftermarket Sales opportunities by analyzing customer needs, operational challenges, and market potential and translating them into long-term service solutions.
• Support the development and expansion of regional teams through recruiting, onboarding, training, and the continued development of high-performing personnel.
• Plan and optimize regional resources by balancing workload, business priorities, technician skillsets, customer requirements, and geographic coverage.
• Establish, standardize, and continuously improve service processes, workflows, and best practices to promote efficiency, service quality, and operational excellence.
• Serve as a key interface between customers, Sales, Engineering, Project Management, and operational Service teams to ensure effective communication and a coordinated customer-focused approach.
• Act as an escalation point for customer, technical, and operational matters and coordinate cross-functional resolution efforts when required.
• Define, monitor, and report key performance indicators and drive continuous improvement initiatives through analysis of operational performance, business trends, and field feedback.
• Support budget planning, resource forecasting, and cost control activities for the regional Service organization.
• Professionally represent HUBER as a trusted advisor and long-term partner during customer meetings, technical discussions, and regional business activities.
• Ensure compliance with all company procedures, safety requirements, internal standards, and ISO 9001:2015 processes.

Supervisory Responsibilities

This position provides direct and functional leadership for HUBER Technology’s West Coast Service organization and future regional support structure. Responsibilities include leadership, development, and performance oversight of regional personnel and future organizational functions supporting HUBER’s West Coast Service operations.

Work Environment

The work environment described below reflects the typical conditions encountered while performing the essential functions of this position. Office / Remote Environment: Combination of office-based and remote work, utilizing computer, telephone, and standard business software (e.g., Microsoft Office and enterprise systems). Frequent interaction with employees, customers, HUBER Sales Representatives, and cross-functional teams. Travel: Travel as required to support customer visits, Service and Aftermarket Sales activities, operational support, and regional service operations. Physical Demands: Moderate to occasional heavy physical demand and exposure to shop and field elements. Must be able to provide, or establish, around the clock service to customers as required. Must be able to lift 50+ pounds. Regularly required to stand, reach, bend, squat, push, pull and move about the facility. Walk, stand or sit at least 8+ hours per day. Must maintain all required and recommended vaccinations current due to regular exposure to wastewater environments during site visits.

Position Type / Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday; main office business hours are 8:00 AM to 5:00 PM PST. Flexible schedules may apply based on business needs. Regular and consistent on-site presence at HUBER Technology’s West Coast Service Hub in the Greater Phoenix AZ area is required to effectively perform the responsibilities of this role.

Travel

Occasional nationwide travel may be required to support strategic initiatives, training activities, and cross-functional collaboration.