Service Associate (Teller)

About the role

This position focuses on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet the current and future financial needs of bank customers. We support you so you can exceed personal production goals while delivering a meaningful customer experience.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually build customer loyalty and customer advocates.
• Balance cash, daily transactions, vault and ATM.
• Understand and ensure compliance, regulations and reporting.
• Follow information security policy and verification procedures to protect customer privacy.
• Aid in opening and/or closing banking center.
• Participate in a high performing sales environment by selling bank products, making customer referrals and other activities to support the goals.
• Know about all bank products.
• Participate in daily/weekly meetings and coaching sessions.

Requirements

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Qualifications

• Excellent customer service skills.
• Ability to handle cash and manage transactions.
• Strong problem-solving and communication skills.
• Passion for customer satisfaction and product knowledge.

Skills

• Customer service skills.
• Banking transaction processing.
• Sales and referral abilities.
• Knowledge of bank products.

Benefits

• Base pay.
• Opportunities for bonuses.

Pay

• Details about pay structure not specified.

Schedule

• Details about schedule not specified.

Benefits

• Details about benefits not specified.

First Merchants

We support you so you can exceed personal production goals while delivering a meaningful customer experience. Our Vision, Mission and Team statement reflect and reinforce a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations.