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Jobs · Customer Service · Indiana

Service Associate - Reserve (Travel Teller)

First Merchants Corporation · Lafayette, IN · 2 mo ago
Customer ServiceFull-time

Responsibilities

  • Provide excellent customer service by responding to customer requests for banking transactions.
  • Answer customer inquiries and problems with solutions that meet the customer’s current needs.
  • Continually build customer loyalty and foster customer advocates.
  • Contribute to overall banking center operations by:
    • Balancing cash, managing daily transactions, overseeing the vault and ATMs.
    • Understanding and ensuring compliance with regulations and reporting requirements.
    • Following information security policies and verification procedures to protect customer privacy.
  • Aid in opening and/or closing banking centers.
  • Participate actively in a high-performing sales environment by:
    • Selling bank products, making customer referrals, and supporting sales goals.
    • Knowing about all bank products.
    • Participating in daily/weekly meetings and coaching sessions.

Requirements

  • High School Diploma or Equivalent.
  • 3 months of sales, cash handling, or related experience.

Qualifications

  • Knowledgeable about all bank products.
  • Ability to work in a high-performing sales environment.

Skills

  • Excellent customer service skills.
  • Strong problem-solving abilities.
  • Effective communication skills.
  • Attention to detail.

Benefits

  • Base Pay Plus Bonuses.
  • Medical, Dental, and Vision Insurance.
  • 401(k).
  • Health Savings and Flexible Spending Accounts.
  • Vacation/Sick Time.
  • Paid Holidays.
  • Paid Parental Leave.
  • Tuition Reimbursement.

Pay

  • Details on pay structure not specified.

Schedule

  • Details on schedule not specified.

Benefits

  • Details on benefits not specified.

Company Information

To be successful in this position, we require the following: High School Diploma or Equivalent. 3 months of sales, cash handling, or related experience. First Merchants Offers The Following Base Pay PLUS Bonuses Medical, Dental and Vision Insurance 401k Health Savings and Flexible Spending Accounts Vacation/Sick Time Paid Holidays Paid Parental Leave Tuition Reimbursement Additional Benefits A Little About Us First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision Is To enhance the financial wellness of the diverse communities we serve. Our Mission Is To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

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