Service Associate

About the Role

Service Associates perform operational support and oversight on behalf of the Market, as well as general management support functions and special projects. The role is responsible for daily functions such as document maintenance, asset movement, trade support, and various approvals. The Service Associate must have the ability to resolve problems using all available resources and escalate matters, as necessary.

Responsibilities

• Operational Support:
  • Perform asset movement functions such as reviewing check and security deposits, issuing checks, and approving cash and securities transactions.
  • Responsible for the ongoing maintenance and ensure accuracy and managerial execution of operational logs.
  • Process trade adjustments and manual trade tickets.
  • Assist Service Leadership in timely responses to operational alerts according to Firm policies and procedures.
  • Execute actionable items upon review of delegated reports and requests to meet service level expectations.
  • Manage documents, including quality reviews for accuracy and completeness, scanning, and electronic filing.
  • Oversee and distribute incoming and outgoing mail, including opening, sorting, and distributing regular and/or overnight mail at multiple points throughout the day.
  • Support the Service and Risk Management team in audit readiness and preparedness through ongoing monitoring of accounts and processes, engage in audit testing, and ensure compliance with firm policies and regulatory requirements.
  • Identify and bring awareness to opportunities for Firm services and solutions that support clients’ needs, including secure, digital offerings within Morgan Stanley Online and Morgan Stanley Mobile such as remote deposit capture features and electronic payment capabilities.
  • Identify gaps within processes or procedures actioned within the branch and escalate to the management team.
• Other Duties:
  • Assist with special projects (e.g., recruit onboarding support, Financial Advisor coverage, document retention).
  • Maintain focus on evolving policy and platform changes, participating in new learning opportunities, peer sharing and cross-training opportunities, and conference calls as needed.
  • Perform various other administrative duties on behalf of the branch (e.g., telephone coverage, ordering supplies, facilities support, and assisting with client visits in a clerical capacity).
  • Serve as a resource to sales, service, risk, and Home Office partners on behalf of Service Managers.
  • Organize and track progress against operational remediation projects.

Qualifications

• High School Diploma/Equivalency
• College degree preferred
• Industry experience is a plus

Skills

• Ability to work proactively and independently in a fast-paced, evolving environment
• Detail-oriented with strong organizational skills and ability to prioritize tasks
• Team player with the ability to collaborate with others
• Willingness to obtain securities licenses (e.g., Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA))
• Strong communication and client service skills
• Proficient computer skills and knowledge of Microsoft Office products
• Willingness to travel if needed (e.g., between branch offices in close proximity)

Reports To

Service Manager